At Cromeville, we are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These Principles govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

Cromeville is a provider of Employer Solutions Software and related services to Clients (the Service). The Service involves the collection, processing, and storage of data about potential Clients, signed-up Clients, and employees of those Clients. That data includes Personal Information and, in some instances, sensitive information.

We utilise a combination of hardware, software and third party cloud hosting services to provide the Service, all of which is controlled by us from our premises in Brisbane, Australia. All personal data is hosted in Australia, never overseas. Cromeville’s software products encrypt all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access.

We do not collect, process, or disclose Personal Information, other than for the purposes of providing the Service, as described in more detail below.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, date of birth, transaction information and payroll and banking details and TFNs.

We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.


In providing our service, Cromeville utilises cookies. A cookie is a small file placed in your web browser that collects information about your web browsing behaviour, allowing a website to tailor its configuration to your needs and preference. Cookies do not access information stored on your computer or any personal information. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however; prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.

Third Parties.

We do not sell personal or customer information. We will never disclose your personal details to a third-party excluding information required by providers of products and services you have purchased or to protect the rights, property, and safety of Cromeville, our customers, third parties or as required by law.

We may, however; use your information in a general sense without any reference to your name, to create marketing statistics and identify user demands to assist in meeting customer needs and to improve our website and services.

This website may contain links to other websites. These links are meant for convenience only. We do not have control over those third-party sites, and we are not responsible or liable for their content or the privacy practices applying to them. For information about those companies’ privacy practices and how they may use your personal information, please visit the company websites.

Disclosure of Personal Information.

Your Personal Information may be disclosed in several circumstances including the following:

  • Third parties where you consent to the use or disclosure;
  • Where required or authorised by law; and.
  • To protect the rights, property, or safety of Cromeville, our customers or third parties.
Security of Personal Information.

Cromeville is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification, or disclosure.

Complete assurance cannot be given that all your information will be secure at all times as the internet is not in itself a secure environment, so any personal information of other information which you transmit to us online is transmitted at your own risk.

We will only keep personal information for as long as reasonably necessary for the purposes of providing you with the service, unless otherwise required.

Storage and Security of your Information.

We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your request and we may also collect additional information at other times, including but not limited to, when you provide feedback, or communicate with our customer support.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third-party supplier when it is required by law, for services which you have purchased or to protect our copyright, trademarks, and other legal rights.

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy.

Any non-personal information, communications, and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used, and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

Access to and Quality of your Personal Information.

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at

Cromeville will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification from you before releasing the requested information.

In supplying our services, we are providing Employer Solutions, such as Superannuation Payment services, Single Touch Payroll reporting and other payroll services to our clients. We may or may not have a direct relationship with the employees whose information we process.

If you are an individual (not a client) and wish to access or seek correction or deletion of Individual Information processed by us, or otherwise exercise your rights regarding your Personal Information, you should direct your query to the client concerned (who controls the data). We will assist clients in ensuring the fulfilment of clients’ obligations to respond to requests for exercising individual rights, including the right to access or correct employee Information.

Cromeville privacy collection notice.

Information you provide to Cromeville will be used for the purpose of providing cloud based payroll software services, including passing information to superannuation funds, quality assurance and reporting, and for the provision of STP services.

Cromeville is bound by the Privacy Act 1988 (Cth) in its collection and handling of personal information and tax file numbers (TFNs). The collection of this information is authorised by the Taxation Administration Act 1953. This information may be disclosed to the relevant super funds and financial institutions in relation to superannuation payments, and relevant government agencies or as authorised or required by law. Please refer to the above section 'Disclosure of Personal Information' for more details of who we may disclose personal information to.

Where you are providing the personal details of another person to Cromeville, for example an employer providing their employees' details to Cromeville for payroll purposes, please provide that person with the below Employee privacy note, so that they are aware of how Cromevile intend to use and disclose their personal information.

Employee privacy note.

You should read this Employee Privacy Note in conjunction with the Cromeville Privacy Policy (if you have been provided with this note by itself the Cromeville Privacy Policy can be accessed at

Information you have provided to your employer will be used by Cromeville to facilitate your employer's payroll processing, including processing of superannuation payments and/or STP reporting services.

Please refer to the Cromeville privacy policy for details of who we may disclose your personal information to.

In order to provide the above mentioned payroll services, Cromeville does not currently disclose information to any overseas recipients.

The Cromeville Privacy Policy contains information about how you can seek access to and correction of your personal information, and how you may complain if you are not satisfied that Cromeville has appropriately protected your privacy and complied with privacy law.

Policy Updates.

To ensure our privacy policy remains current, this policy may change from time to time. All changes will be effective immediately upon posting to this website. Your continued use of this service will be deemed acceptance of any amended policy.

Privacy Policy Concerns and Enquiries.

If you have any queries or concerns about our Privacy Policy or the use of your personal information, please contact us at and we will endeavour to respond within 2 business days.

Cromeville contact details.

PO Box 1450, Milton QLD 4064

(07) 3110 9050

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